Terms and Conditions

Last Updated: March 3rd, 2025

Welcome to MainStreet Immigration Services' official website. MainStreet Immigration Services may include affiliates, including agents, wholly or partially owned subsidiaries (collectively known as “MainStreet Immigration Services”, “MainStreet”, “we”, “us”, or “our”). By accessing and using our website www.msimm.ca, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.

1.Introduction

2.Services

3.Client Responsibilities

4.Communication & Professional Conduct

5.Fees & Payments

6.Website Use & Content

7. Privacy & Confidentiality

8. Limitation of Liability

9.Cancellation & Termination

11.Changes to Terms and Condition

10. Governing Law

12 Contact Information

1.Introduction

We are an immigration consultation firm that offers immigration and naturalization (legal) services to individuals from different countries on Canadian Immigration matters.
We work virtually, which allows us to meet with clients from different countries to offer guidance related to Canadian Immigration.
We are not affiliated with Immigration, Refugees and Citizenship Canada (IRCC) or the Government of Canada, therefore, we cannot guarantee the outcome of an application or make a final decision on it. Any advice provided is based on our expertise and interpretation of immigration laws and policies.
We offer consultation services, full representation, and application review services.
We work with individuals and organizations, including NGO’s, other legal entities, and companies in different industries.
The information on our website is for general guidance only and should not be considered legal advice.

2. Services

We offer immigration consultation services, including but not limited to:

Express Entry
Spousal Sponsorship
Humanitarian and Compassionate Application
Out of Status / Restoration of Status
Study Permit and Work Permit Applications
Family Sponsorship
Visitor's Visa and other Temporary Resident Applications
Provincial Nominee Programs (PNP)
Employer support
Professional support to other legal entities
We do not guarantee visa approvals, as all final decisions are made by IRCC.

3. Client Responsibilities

Clients must provide accurate and truthful information for their applications. We will not be responsible for delays, refusals, or other issues caused by misrepresentation or omission of information.
Clients must comply with all applicable immigration laws and policies as outlined by IRCC.
We play a role in ensuring that the Clients submit all required documents promptly.

4. Communication & Professional Conduct

We are committed to maintaining a respectful and professional working environment. To ensure effective communication:

All interactions, whether via email, phone, or in-person, must remain professional and respectful.
Communication that is harassing, abusive, threatening, or discriminatory will not be tolerated.
We reserve the right to terminate/withdraw from representation and cease communication if a client engages in inappropriate behaviour, including but not limited to:
- Use of offensive language or personal attacks.
- Excessive or unreasonable demands.
- Repeated disregard for professional boundaries.
- Excessive phone call and emails
Clients are expected to adhere to scheduled appointments and respond promptly to requests for information.

Failure to comply with these communication expectations may result in the termination of services without refund.

5. Fees & Payments

Payment is required for all services
An agreed upon percentage, typically 60% (but may vary) must be made before a service can commence.
Application and Consultation fees are non-refundable. Any fee refunded will be at our discretion and may incur a penalty
Government processing fees (IRCC fees) for applications made outside Canada are included in our service fee
Government processing fees (IRCC fees) are not included on applications made inside Canada or for any Permanent Resident application and must be paid separately by the client
Payments are made via direct bank transfer, credit, or debit card to our bank in Canada
Our fees are in USD; however, it may be quoted in CAD, or any other currency at the request of the client
Client is responsible for paying taxes and credit card charges, unless told otherwise
Instalment fee payment beyond 3 instalments would incur an interest charge of 3% per month. However, this can be waived at our discretion.
Late fees will incur an interest charge of 5% per month. However, this can be waived at our discretion.
We do not offer contingency billing
Fees are non-negotiable; however, in the event of a discount, any quoted fee will expire within 2 weeks of the date of the quote
Consultation books are deducted from professional fees if a service is booked in one of the following instances
- Within 2 weeks of the consultation
- Within 1 week of meeting the eligibility of a program

6. Website Use & Content

The content on this website is for informational purposes only and may be updated periodically.
We are not responsible for any errors, omissions, or outdated information on the site.
Users may not copy, distribute, or reproduce any content from this website without our written consent.

7. Privacy & Confidentiality

We respect client confidentiality and handle all personal information per Canadian privacy laws.
Your information will not be shared with third parties except where required by law or with your consent.
While we take appropriate measures to protect your data, we cannot guarantee absolute security of online communications.
To share information about a client’s application with a trusted friend or family member, it must be done in writing, the individual may enter into a retainer agreement a Designated Person.

8. Limitation of Liability

We are not liable for any direct, indirect, or consequential damages resulting from the use of our services or reliance on information provided on our website.
We are not responsible for any losses due to IRCC processing delays, policy changes, or refusals.

9. Cancellation & Termination

Either party may terminate the service agreement at any time. However, a written notice must be given.
If a service is terminated after work has begun, fees paid are non-refundable unless otherwise agreed.
We reserve the right to terminate services immediately if a client fails to adhere to our communication and professional expectations, has wilfully and continuously contravened immigration law, and has intentionally withheld information.