Privacy Policy
Last Updated: April 10th, 2025
Welcome to MainStreet Immigration Services official website. We value your privacy and are committed to protecting your personal information. MainStreet Immigration services may include affilates including agents, wholly or partially owned subsidiaries, (collectively known as “MainSteeet Immigration Services”, “MainStreet”, “we” “us”, or “our”). This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website www.msimm.ca, any of our branded social media sites, and our immigration consulting services.
By accessing our website or using our services, you agree to the collection and use of your information as described in this policy.
What this Privacy Policy Covers
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This Website Privacy Notice applies to the processing of Personal Data collected by us, for example, when you:
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visit our websites that display or link to this Website Privacy Notice;
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visit our branded social media pages
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visit our offices;
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receive communications from us, including emails, phone calls, texts, and
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register for, attend, and/or otherwise take part in our events, webinars, contests, or promotions.
What is Personal Data?
Personal Data is any personally identifiable information (PII) that is used to identify a natural person. This includes things like, names, address, email address, IP address, phone number, biometrics.
1. Information We Collect
Due to the nature of the services we provide, we may collect person information as well as sensitive personal information such as:
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Full name
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Date of birth
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Contact details (email, phone number, address)
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Nationality and citizenship status
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Race
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Religion
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Nationality and Citizenship status
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Criminal record
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Medical information
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Passport details
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Educational history
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Employment history
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Family information
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Financial information (for proof of funds)
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Any other information required for immigration applications
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Pages visited on our website
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Referral source (how you found our website)
2. How We Collect Information
We may collect information through:
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Forms filled out on our website, IRCC application forms or questionnaires/intake forms
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Direct communication (emails, phone calls, consultations)
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Cookies and tracking technologies (see Section 6)
3. How We Use Your Information
Where we have entered into a contract, we use the collected information to:
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Provide immigration consulting service
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Process applications and submit required documents to relevant authorities
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Comply with legal and regulatory requirements
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For contest and promotional purposes
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For marketing purposes
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To manage payment in order to complete a transaction with you
Where we have obtained your consent such as
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For marketing purposes (such as you signing up for one of our newsletters)
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To follow up on an inquiry for our products and services
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for any other requests you have made where you have specifically authorized the use of your Personal Data.
Where we have not entered into a contract with you, or obtained your consent, or have stated that another legal basis shall apply, then legitimate interest is the legal basis for the following processing activities:
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Assess eligibility for immigration programs
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Respond to inquiries and provide customer support
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Improve our website and services
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marketing purposes, such as personalized advertisements and content
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enhancing user experience and improving our products and services
We process and disclose personal data to government authorities, and immigration consultant regulatory authorities, thus when we process personal data for this purpose, the legal basis for processing shall be for compliance with a legal obligation to which MainStreet is subject.
We will never sell, rent, or trade your personal data to third parties.
Visitors under the age of 16
Our Website is not intended for persons under the age of 16. Thus, we do not intentionally gather Personal Data from visitors who are under the age of 16. If you are under the age of 16, please do not submit your Personal Data via our submission forms, rather a parent or legal guardian over the age of 16 may make inquires on your behalf.
4. Who Do We Share Personal Data With?
We use third-party businesses to provide specialized services for data processing. When we provide Personal Data to these businesses, they are not permitted to use the Personal Data for any reason outside of the scope for which we contracted them.
The ways in which we may share your Personal Data include the following:
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When we use our third-party processors (such as Adobe, Stripe) execute contracts or process payment.
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When you register for a webinar, it is done through one of our third-party partners. In these circumstances, your information will, additionally, be subject to such partners’ or sponsors’ privacy statements. If you do not wish for your information to be shared, you may choose to not register for the event/webinar registration.
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With MainStreet affiliates and other companies that become part of MainStreet in the future.
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We will disclose your information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Finally, given your implied or affirmative consent, we reserve the right to disclose your information for other purposes.
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With IRCC or other government agencies for immigration processing purposes, when authorized.
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With Designated person, who may act on your behalf when authorized by you.
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MainStreet reserves the right to disclose your Personal Data under the following conditions: (1) when permitted or required by law; (2) when trying to protect against or prevent actual or potential fraud, unauthorized transactions, or other suspected illegal activity; or (3) when investigating suspected fraud or other suspected illegal activity, which has already taken place.
5. Data Storage/Retention and Security
Your Personal Data is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information.
We (and our third-party service providers) use a variety of industry standard security measures to prevent unauthorized access, use, or disclosure of your Personal Data. These security measures consist of but are not limited to data encryption, data minimization, purpose limitation, physical security. No method of transmission or method of electronic storage over the internet is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
All Personal Data belong to customers, however, MainStreet is obligated by law to retain clients file for a period of six (6) years after the file has been closed. We we’ll also delete file request for deletion, unless a longer retention period is required by applicable data privacy law.
We take reasonable steps to ensure that your Personal Data is accurate, complete, current, and otherwise reliable for its intended use.
If MainStreet obtains knowledge that one of our service providers or employees is in violation of this Website Privacy Policy, MainStreet will take commercially reasonable steps to prevent the unauthorized use or disclosure of your Personal Data. MainStreet takes data privacy seriously. Therefore, we agree to take commercially reasonable measures to ensure the proper handling of your Personal Data by our employees and service providers.
6. Cookies and Tracking Technologies
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We use cookies to improve user experience, track website analytics, and customize content.
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You can disable cookies in your browser settings, but some website features may not function properly.
7. Your Rights and Choices
You have the right to:
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Access your personal data and request a copy
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Correct or update any inaccurate information
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Request deletion of your data (subject to legal obligations)
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Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us at hello@msimm.ca
8. Third-Party Links
Our website may contain links to third-party websites (e.g., IRCC, payment gateways). We are not responsible for the privacy practices of external sites. Please review their policies before sharing personal data.
9. Privacy Policy Updates
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We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page
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Continued use of our website or services after updates means you accept the revised policy
10. Contact Information
For privacy-related inquiries, please contact us at:
Email: hello@msimm.ca
Phone:647-559-8868
Website: Contact Us
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.